Account Management At Your Fingertips
SmartHub is an app that lets you manage your Alpine Communications account, pay your bill, report service troubles, and connect with our customer service team from your smartphone or tablet. View and pay your bill with us, make account changes, report any service troubles, ask questions of our customer service team, and connect with us on social media.
It’s smart to use SmartHub and enjoy these advantages:
- Safe and secure environment for bill payments and transactions between Alpine Communications and your financial institution
- Super easy way to communicate with Alpine Communications to notify us of account changes and service issues
- A convenient way to stay updated on our special offers, programs, and events
Create a SmartHub account in less than three minutes:
- Download the free SmartHub app for iOS Users or Android Users
- Enter your profile information, choose Alpine Communications as your provider, and you’re ready to begin!
If you have questions about SmartHub, call us at 563-245-4000.
and have your Alpine Communications billing account number and the last name or business name of the account holder handy. Please contact us at 563-245-4000 if you need assistance with SmartHub registration.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The Apps allow you to find and get directions to office locations, payment drop boxes and payment kiosks using the map feature on your device.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Our Apps are supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
No. Our SmartHub app is free to download and install.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
The information you see in the App and in the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
On the App, tap the Map and you will see all the office and payment locations available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.