Peak Savings Pak User Guide

woman talking on the telephone

Thank you for subscribing to a Peak Savings Pak from Alpine Communications.  Below you will find instructions on how to activate and use the calling features within your Peak Savings Pak.

Please call Alpine Customer Service at (563) 245-4000 if you need assistance with using any of the new calling features.

How it works:  When you receive a call, the name & number of the person calling you is shown on your Caller ID display screen.

How to use Caller ID Name & Number:           
  1. When you receive a call wait until your telephone begins the second ringing signal
  2. The telephone number calling you, & the name associated with that number in telephone company records, will automatically appear on your display screen
  3. If you choose not to answer the call or you are not home, the name & number will remain in the call log for later review
NOTE:  Subscription to Caller ID Name & Number service requires the purchase of a display unit.
  • If a letter "P" or "private" appears on your display after the first ring, the caller may have blocked the display of their name & number by pressing * 67 before placing the call.  You can choose whether or not to answer the call.
  • If "unknown name," "unknown number," "out of the area," or "O" appears, the caller is in an area that does not support Caller ID Name & Number services.
How it works: When you are already on the phone, Call Waiting alerts you that another call is coming in.  You will hear a “beep”, but the calling party will hear normal ringing.

To answer waiting call:
  1. When you are on the phone, a special tone tells you that a second call is waiting.
  2. Simply hit the flash key. If you don't have that key, press & quickly release the switchhook on your telephone.  Your first caller is automatically placed on hold, while you are connected with second caller.
If you chose not to answer the incoming call:
  1. You will hear a special tone to remind you of the waiting call.  If have Alpine voicemail, after the 2nd tone the caller will go to voicemail.
To alternate between callers: Simply hit the flash key. If you don't have that key, press & quickly release the switchhook on your telephone.  Your first caller is automatically placed on hold, while you are connected with second caller.  Each conversation remains private.

To end either call:
  1. Hang up.
  2. Your phone will ring.
  3. When you answer, you will be connected with the remaining caller.
  4. To "turn off" Call Waiting before making a call:
  5. Lift the handset & listen for the dial tone.
  6. Press * 70
  7. Listen for the confirmation tone.
  8. Dial the telephone number you wish to call.  Now, you call will not be interrupted by the Call Waiting tone.  Other callers will hear a busy signal or will be sent to voicemail.
  9. After you hang up, Call Waiting automatically "turns on" again.
To "turn off" Call Waiting during a call:
  1. Press & release the switchhook.
  2. Press * 70
  3. Listen for the confirmation tone.  You will automatically be reconnected to your call.
  4. After you hang up, Call Waiting automatically "turns on" again.
How it works: Call Waiting ID works the same as Call Waiting, but not only alerts you that another call is coming, it tells you who is calling. Call Waiting and Caller ID Name/Number are required.
How it works: Speed calling allows you to call frequently dialed numbers with the touch of a button.  You can select a short list of eight telephone numbers.  This is a fast way to call for help – just have 911 as one of your speed call selections!  Speed calling is also useful when used in conjunction with Voice Mail.

To Program your Speed Calling List:
  1. Lift the handset & listen for dial tone.
  2. Press * 74
  3. Listen for the dial tone.
  4. Dial on one-digit speed code.  (Choose any number, 2 through 9.)
  5. Dial the telephone number you wish to assign to that speed code.  (For a long distance. be sure to include "1" plus the area code).
  6. Press the # key.
  7. Listen for the confirmation tone.
To call someone on your Speed Calling list:
  1. Lift the handset & listen for the dial tone.
  2. Dial the one-digit speed code, and then press the # key.
To change your Speed Calling list:
  1. Lift the handset & listen to the dial tone.
  2. Press * 74
  3. Listen for the dial tone.
  4. Dial the one-digit speed code you wish to change.
  5. Listen for the cancellation tone, then the dial tone.  Follow steps 4-7 to program your Speed Calling list.
How it works:  Three-way calling allows you to add a third person to your conversation – local or long distance.

To add a third person to the call:
  1. Simply hit the flash key. If you don't have that key, press and quickly release the switchhook to place the first person on hold.
  2. Listen for the dial tone.
  3. Dial the third person's phone number. (If you have speed calling you may dial one of your codes instead.)
  4. When the third person answers, you can talk privately before making it a three-way conversation.
  5. To make a three-way connection, press & quickly release the switchhook¹.  You can now talk with both people at the same time.
To cancel the three-way connection:
  1. If the third person did not answer or you wish to disconnect them, just press and quickly release the switchhook twice. You will be reconnected to the person holding.
  2. If either of the two people hangs up, you can continue talking with the remaining person.
To end the call completely: Simply hang up.
How it works: Call Forwarding allows you to program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. You can make calls normally from your telephone when it is in Call Forward mode. Call Forwarding takes precedence over Call Forwarding Busy Line & Call Forwarding No Answer.

To activate Call Forwarding:
  1. Lift up handset & listen to the dial tone.
  2. To turn on service hit * 72
  3. Listen for the dial tone
  4. Dial the number where you want your calls forwarded
  5. When the phone is answered, your Call Forwarding is in effect.
If line is busy, or there's no answer:
  1. Hang up
  2. Within two minutes, repeat steps 1-4 above.  You'll hear a confirmation tone, to let you know your Call Forwarding is now working.
This service plays an announcement stating that the party they have dialed does not accepts calls from telemarketers and that the party wishes for his/her name to be added to the telemarketer’s “Do Not Call” list. Other callers are asked to dial “1” to ring through.
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When it comes to service calls, we don’t ask for a 4-hour window or an 8-hour window, making you work around our schedule. We understand that your time is important which is why all service calls are set up by appointment.

Contact Us

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We Believe Connected Communities Thrive

When it comes to service calls, we don’t ask for a 4-hour window or an 8-hour window, making you work around our schedule. We understand that your time is important which is why all service calls are set up by appointment.

Contact Us

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